Dear Liveldy Community,
We hope this message finds you well. We extend our sincerest apologies for any inconvenience caused by the recent technical difficulties experienced in the chat functionality of our telehealth app. At LiveLdy, we understand the critical role our platform plays in connecting you with healthcare professionals, and we deeply regret any disruption to your experience.
Technical Challenges and Apology:
Over the past week, some users encountered difficulties while using the chat feature on our app. We want to express our gratitude for your patience and understanding during this period. We recognize the importance of reliable communication in telehealth, and we genuinely apologize for any frustration or inconvenience this may have caused.
Root Cause and Resolution:
Our technical team worked tirelessly to identify and address the root cause of the chat issues. We are pleased to inform you that as of 26/01/2024, these technical difficulties have been fully resolved. The Liveldy app is now functioning seamlessly, allowing you to resume your telehealth consultations without any hindrance.
Steps Taken to Ensure Reliability:
To prevent similar incidents in the future, we have taken the following steps:
- Thorough Investigation: Our technical team conducted a comprehensive analysis to understand the underlying causes of the chat issues thoroughly.
- Immediate Fixes: Once identified, we implemented immediate fixes to address the specific problems causing the disruptions in the chat functionality.
- Enhanced Monitoring: We have enhanced our monitoring systems to detect and address any potential issues proactively, ensuring a stable and reliable user experience.
- User Support: Our customer support team remains available around the clock to assist you with any questions or concerns you may have.
At Liveldy, we are committed to continually improving our services and learning from challenges. Your feedback is invaluable, and we appreciate your understanding during this time. As we move forward, rest assured that our dedication to providing a reliable and accessible telehealth platform remains unwavering.
We understand the importance of the LiveLdy app in your healthcare journey, and we are grateful for the trust you place in us. Thank you for your continued support as we work to enhance and elevate your telehealth experience.